Free UK SOP templates

Preview — first three steps of 10

1. 1.Legal requirementBefore starting work, wash hands with soap and warm water for at least 20 seconds, dry with a single-use towel, and change into clean uniform. Report any sickness, diarrhoea or infected skin lesion to the manager and do not handle open food for 48 hours after symptoms stop.
2. 2.Legal requirementCheck and record fridge temperatures (0–5°C) and freezer temperatures (-18°C or below) at the start and end of each day in the temperature log.
3. 3.Legal requirementKeep raw and ready-to-eat foods separated at all times: separate chopping boards, separate storage shelves (raw below ready-to-eat), and separate cleaning cloths.

The full template adds the remaining 7 steps, the UK regulatory context, a 5-point quality checklist, exception handling and the sign-off line.

Preview — first three steps of 10

1. 1.Legal requirementHold a COSHH assessment and safety data sheet for every cleaning chemical on site, and store chemicals in their original labelled containers away from food and out of public reach.
2. 2.Legal requirementWear the PPE named on the chemical label (gloves, eye protection) and never mix products, particularly bleach and acidic cleaners.
3. 3.Recommended practiceDaily: clean and sanitise all high-touch points — door handles, card machines, counters, taps, light switches, handrails.

The full template adds the remaining 7 steps, the UK regulatory context, a 5-point quality checklist, exception handling and the sign-off line.

Preview — first three steps of 10

1. 1.Recommended practiceOn arrival, check the exterior for signs of forced entry before entering. If anything looks wrong, do not enter alone — call the manager and, if needed, the police.
2. 2.Legal requirementDisarm the alarm, then check all fire exits are unobstructed and unlocked for the trading day.
3. 3.Legal requirementWalk the floor for hazards: spills, trailing cables, damaged fittings, blocked walkways. Deal with or report each one before opening.

The full template adds the remaining 7 steps, the UK regulatory context, a 5-point quality checklist, exception handling and the sign-off line.

Preview — first three steps of 10

1. 1.Recommended practiceLog every complaint in the complaint register: date, customer name and contact details, what happened, what they are asking for, and who took it.
2. 2.Recommended practiceAcknowledge the complaint within one working day, in writing where you have an email address.
3. 3.Recommended practiceListen without interrupting, apologise for the experience, and never argue with or dismiss the customer in front of others.

The full template adds the remaining 7 steps, the UK regulatory context, a 5-point quality checklist, exception handling and the sign-off line.

Preview — first three steps of 10

1. 1.Legal requirementCheck and record the new starter's right to work in the UK before their first shift, keeping a dated copy of the document or a share code check.
2. 2.Legal requirementIssue a written statement of employment particulars on or before the first day of work.
3. 3.Legal requirementCollect payroll details, confirm the correct National Minimum/Living Wage rate for their age, and register them for pension auto-enrolment assessment.

The full template adds the remaining 7 steps, the UK regulatory context, a 5-point quality checklist, exception handling and the sign-off line.